Quality Integrated Management System
Our intranet based Integrated Management System ensures a high quality of service delivery. The system contains all of our internal corporate documentation, policies and procedures as well as individual contract documentation. Our customers and Operations Managers are provided with secure access to their section of the system which contains all relevant contract information.
The key benefit to the customer is direct access to real-time information regarding the operations of their properties. This immediate access is a more efficient way for our customers to view information relating to the cleaning of their property (i.e. daily inspection reports instantly uploaded via tablet from our site specific ‘Quality Inspection system’, monthly reports, quality and environmental reports and corrective actions).
The system allows transparency which leads to a more collaborative management of our service. The system also reduces the need for hard copies of reports, which helps to minimise our environmental impact.